Curriculum Vitae

CV

Ya Zhang — Senior UX / Product Designer, Arlington VA.

Summary

Senior UX / Product Designer with 6+ years designing enterprise platforms, high-density dashboards, and design systems from 0→1. CS-educated, specialising in technical-domain UX and converting complex system requirements into intuitive digital tools.

Experience

Sept 2021 – Present

Senior UI/UX Designer

OxiWear, Inc. · Arlington, VA

  • Designed the core iOS / Android apps and clinician web portals for OxiWear's wearable vitals-monitoring hardware, scaling the interface across 12+ hospitals to help doctors and patients track vitals in real time.
  • Built separate Figma component libraries for mobile and web — tabular typography, status-colour rules, micro-interaction and feedback rules — to meet FDA safety guidelines.
  • Led user research to uncover critical Bluetooth pairing and connectivity issues between the app and device, designing automated reconnection flows — translating real-time hardware and signal states into clear interface feedback — that reduced user abandonment by 42%.
  • Drive cross-team alignment with PM, engineering, and clinical teams, taking early ideas to production-ready design deliverables.

Apr 2018 – Aug 2018

AI Product Designer

AbitAI Technology · Beijing

  • Designed an AI shopping chatbot 0→1, researching user behaviour to set the bot's tone and persona and designing dialogue flows that boosted conversion by 316%.
  • Partnered with algorithm engineers to analyse query data, defining 203 core intents to reach 95% intent-recognition precision and cover 82% of user queries.

Dec 2017 – Mar 2018

Voice Product Designer — Intern

Volkswagen-Mobvoi Technology · Beijing

  • Designed voice interaction flows for VW's SOL EV platform, using design systems and specs to build controls for 40+ vehicle modules, including climate and media.
  • Collected and analysed 4,000+ user queries from surveys and vendors in Excel, mapping ambiguous intents to improve voice-recognition accuracy and cut error responses.

Education

Aug 2019 – May 2021

Georgetown University

M.A., Communication, Culture & Technology · Washington, DC

Oct 2016 – Nov 2017

University of Warwick

M.S., Computer Science · Coventry, UK

Sept 2012 – Jun 2016

Zhengzhou University

B.S., Computer Science · Zhengzhou, China